FAQs

What products does Pretty in Lisbon offer?

We offer a curated collection of stylish and high-quality purses, handbags, totes, crossbody bags, and clutches. Our bags are designed to combine elegance with functionality, perfect for every occasion, whether you're heading to work, a night out, or traveling.

Do you ship internationally?
Yes, we offer worldwide shipping! We strive to bring our products to women around the globe.

How do I know which size to choose?
We provide a detailed size chart on each product page to help you find your perfect fit. If you’re between sizes, we recommend sizing up for extra comfort.

What payment methods do you accept?
We accept various payment methods including credit/debit cards, we only select secure online payment options.

Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of purchase, as long as the items are unused and in their original packaging. For more details, check our Return Policy page.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to track your package through the courier’s website.

Is there a loyalty program or discounts?
Yes, we offer special promotions and discounts from time to time. Be sure to sign up for our newsletter for the latest updates and exclusive offers!

How do I contact customer support?
You can reach our customer support team through our contact page or by emailing us at support@prettyinlisbon.com. We aim to respond within 24 hours.

Are your products sustainable?
We're committed to sustainability and aim to offer eco-friendly products wherever possible. Check our product pages for more information on our sustainable practices.